<p>The bellman is the bridge between the hotel and the guests. Through their work, the guest feels the hospitality of the hotel. Therefore, for a well-managed hotel, the bellman is a valuable asset of the hotel. Scope of work is as follows: </p><p><br></p><p>(1) Assist the residents to move their luggage by <a href="https://www.fs-fenghe.com/hotel-luggage-trolley" rel="noopener noreferrer" target="_blank">hotel luggage trolley</a>.</p><p><br></p><p>(2) Hand over letters, parcels, notes and telegrams. </p><p><br></p><p>(3) To maintain a friendly, clean and competent image to guests. </p><p><br></p><p>(4) Provide customers with excellent and efficient service quality.</p><p><br></p><p> (5) Listen to the guest's opinion and answer the guest's difficult questions. </p><p><br></p><p>(6) Try to meet the special requirements of residents, such as valet packaging their items. </p><p><br></p><p>(7) Responsible for all telephone inquiry and counter inquiry matters. </p><p><br></p><p>( Keep baggage relocation can provide prompt and friendly service. </p><p><br></p><p>(9) Acting on luggage storage matters and issuing luggage request labels. </p><p><br></p><p>(10) Maintain baggage service equipment. </p><p><br></p><p>(11) Keep the luggage storage room tidy. </p><p><br></p><p>(12) Collect the check-out key of the guest. </p><p><br></p><p>(13) Familiar with hotel equipment and services, and actively introduce customers.</p><p><br></p><p>(14) Provide a welcome service at the main entrance of the lobby. </p><p><br></p><p>(15) Greet the guests, provide help, and lead the guests to the reception desk of the reception desk. </p><p><br></p><p>(16) When opening the front door and welcoming guests, if it rains, you need to take an umbrella to get guests on and off the bus. </p><p><br></p><p>(17) After receiving the key from the receptionist at the reception desk, check the room number on the key card again. </p><p><br></p><p>(18) Guide guests to the designated room and introduce the room equipment and how to use it. </p><p><br></p><p>(19) When guests check out, they will lead them to the checkout counter to check out. </p><p><br></p><p>(20) Put the luggage on the taxi, check the number of luggage and ask the guests to confirm. </p><p><br></p><p>(21) Assist to keep the lobby area clean and tidy. </p><p><br></p><p>(22) Report to and report to the director of the baggage team. </p><p><br></p><p>(23) Responsible for other tasks arranged by the baggage director. </p>
products